covid graphic

< Go back to all Featured articles

Covid Update & Support in Shropshire


DATE: 27th October 2020

Our thanks to Hannah Thomas, Community Reassurance, Shropshire Council for providing this valuable information.

On Monday 19 October, Public Health England put Shropshire’s case rate at 90.4 per 100,000. In conduction with this, please see the recent statement below from Rachel Robinson, Shropshire Councils Director of Public Health:

“We are now at a dangerous and critical time in our fight against Covid-19. Infections are rising across the county and we expect to see a further increase in cases over the coming days. Day-by-day, the threat of further restrictions is closer to becoming a reality. Thank you to those who are stepping up to protect their friends, loved ones and the wider community, but we need everyone to do their bit. We all need to Step Up, think of others and play our part to avoid severe restrictions that will have a huge impact on our way of life.”

With this in mind, Using the ‘Swiss cheese’ approach to protect yourself and others from COVID-19 could be the method to take. https://newsroom.shropshire.gov.uk/2020/10/coronavirus-swiss-cheese-approach/

With all of this in mind, we’d like to concentrate on the help that’s available to our community in Shropshire. In preparation for a potentially challenging winter here’s a brief run-down of the information and support that’s currently on offer.

Isolating payments


If people are on a low income, they may be entitled to a test and trace support payment of £500 if they:

  1. Have been told to stay at home and self-isolate by the NHS Test and Trace service, either because they’ve tested positive for coronavirus or have recently been in close contact with someone who has tested positive, and
  2. Are employed or self-employed, and
  3. Are unable to work from home and will lose income as a result, and
  4. Are currently receiving universal credit, working tax credit, income-based employment and support allowance, income-based jobseeker’s allowance, income support, housing benefit and/or pension credit.

Welfare Support and Benefits

Please visit https://www.shropshire.gov.uk/coronavirus/information-for-the-public/your-rights-and-benefits/ for more information about additional financial support. The government have relaxed the rules for some benefits to help with the effect of coronavirus. Shropshire Council is offering residents whose employment or income have been adversely impacted by the coronavirus pandemic, the opportunity to delay payment of council tax for 2 months .If you need to claim universal credit because of coronavirus there is useful information to help you on the Understanding universal credit website.

Additionally, we currently have an emergency assistance fund. Applications are open to anyone who has been financially affected by coronavirus and is finding it hard to meet their essential outgoings as a result. If you, or someone you know, is having difficulty meeting outgoings, or there is risk to your home, call us on 0345 678 9078 or 03456789028.

Shropshire Larder

As the recession deepens, more people are losing their jobs and facing hardship. It is vital that people in Shropshire know where to get help. The Shropshire Food Poverty Alliance has created resources for people and organizations in Shropshire to find advice and support:

  1. Shropshire Larder(shropshirelarder.org.uk– is the most comprehensive directory of services for people living in Shropshire on a low budget. It has information on how to access a foodbank or community food project, and how to eat well on a budget. It also covers how to get support with benefits, housing, and debt.
  2. Please help us make sure this info is reaching everyone who needs it.
  • Share their graphic or print it as a poster – we have attached a graphic which we would be very grateful if you could share through your networks – social media, in print, newsletters, e-mail lists.
  • Follow them on social media – please follow and share
    • Facebook: @ShropshireLarder and @ShropFoodPov
    • Twitter: @ShropLarder and @ShropFoodPov
  1. Sign up to their newsletter– keep up to date on the situation and the support available. To subscribe click here


Some recent updates around test and trace scams – https://newsroom.shropshire.gov.uk/2020/10/coronavirus-warning-over-test-and-trace-scam/



With this guidance in place, we are contacting Clinically Extremely Vulnerable residents to ensure they are supported, more options may be introduced as we move into the winter period.

Staying safe in the workplace

Please see the web link below, and the attached poster, for some simple advice and guidance on how to protect from the Coronavirus whilst in the workplace.


Covid-19 Helpline and on-line information

For non-medical support and enquires call direct Covid-19 Helpline 0345 6789028  or email customerfirst@shropshire.gov.uk. On the Shropshire Council website, there is a wide range of information available to help you support people. Find the full range of information here: https://www.shropshire.gov.uk/coronavirus/information-for-the-public/. This includes the three directories on: food provision, community support and community social networks. Please check that your support group’s details are correctly recorded on the relevant directories. Please email me as soon as possible if you would like changes to be made.

Take care and Step Up for Shropshire